Engel & Völkers Nashville Drives Agent Productivity with TopTick

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Industry

Real Estate

Challenge

The core challenge for Engel & Völkers Nashville agents lay in the meticulous, time-intensive processes involved in real estate transactions, especially during the critical period between listing a property on the market (Active on the MLS) and selecting an offer.

Results

The implementation of TopTick yielded impressive results for Engel & Völkers Nashville and their agents to include: Improved Listing Capacity, Enhanced Client Value Proposition, Boosted Client Satisfaction as well as overall Time Savings.

Key Product

TopTick Agent Platform, TopTick Brokerage & Enterprise Platform

nashville.evrealestate.com/en

TopTick has completely transformed how my team handles the offer process. By streamlining everything, we’ve freed up countless hours. The ability to break down offers into three key deal point metrics has been a game-changer for our buyers and sellers, who appreciate the clarity and transparency. Our agents are thrilled with the efficiency, and the time saved has significantly improved our overall productivity. TopTick has become an indispensable tool for our business

John Clayton

President/Broker

About Engel & Völkers Nashville:

Engel & Völkers Nashville is a luxury real estate firm steeped in long history and tradition of excellence. We are a global company with roots in the greater Nashville area. Neal Clayton, a 35-year industry veteran, has been serving Nashville, Tennessee, since 1980. Neal’s expertise, hard work, and vision began a new friendship in Nashville with Engel & Völkers. We are your luxury real estate service that believes there is more to real estate than just buying and selling homes. Whether you’ve decided to buy your first home, sell your first home, or whether you have purchased and sold homes before, you’re about to take a big step, and with our in-house marketing department, effective administration, and dedicated real estate advisors, we are ready to take that step with you. We are committed to providing attentive individual service, which means that we work with you personally in order to understand your unique needs and expectations so we can deliver a real estate experience that goes above and beyond what you will find anywhere else. We can provide you with effective insight on any area to which you’re looking to move around Nashville, Tennessee. If you are looking to take your step into home buying or selling, we invite you to talk with us so we can share our insight and knowledge.

The Problem

Agents were expected to manage:

Communication with multiple clients (buyers and sellers).
Coordination with lenders, title companies, and agents within the broader real estate ecosystem.
Reviewing detailed, multi-page purchase agreements to identify key deal terms—a manual process prone to error and inefficiency.

This became particularly challenging as agents worked to balance multiple transactions simultaneously. Communication breakdowns, delays in offer analysis, and the duplication of work significantly impacted productivity, resulting in fewer listings handled per agent and inconsistencies in customer experience. Engel & Völkers Nashville needed a solution to streamline these workflows and alleviate pressure on their agents.

The Solution

Engel & Völkers Nashville turned to TopTick, a platform designed to automate and enhance the real estate offer management process. Here's how TopTick addressed these pain points:

Offer Tracking Automation

TopTick saved agents up to 10 hours per week by automating the offer-tracking process. Using the platform, agents could seamlessly track multiple offers in real time, drastically reducing administrative overhead.

Simplified Key Deal Metric Analysis

TopTick introduced a robust feature that broke each offer down into three Key Deal Point Categories:

Offer Amount
Timing
Security

This automated breakdown eliminated the need to manually sift through lengthy, 15-page purchase agreements to identify the most critical details. By giving agents a concise view of key terms, the platform positioned them as trusted advisors, helping clients make well-informed decisions.

Streamlined Forms & Client Communication

TopTick provided agents with state-specific forms (including Tennessee State Forms) that they could complete digitally within the platform. Agents could also work directly with sellers upfront to establish their “Best Preferred Outcomes” using TopTick's seller preference walkthrough. Offers were received directly within the platform, making the entire process centralized and efficient.

By consolidating these tasks into one platform, agents could not only save time but more effectively manage the dynamic period of any transaction.

The Results

The implementation of TopTick yielded impressive results for Engel & Völkers Nashville and their agents.

Improved Listing Capacity

John Clayton, one of Engel & Völkers Nashville’s agents, noted a significant productivity boost. By leveraging TopTick, he was able to manage three additional property listings, which previously would have been beyond his capacity. This directly translated to higher revenue potential.

Enhanced Client Value Proposition

TopTick’s automation tools allowed John to take on the role of a trusted advisor, delivering a superior customer experience. By providing clarity and insight into each offer's key deal terms, John showcased his professionalism and expertise. His clients appreciated avoiding the complexity of interpreting lengthy purchase agreements, which elevated satisfaction levels and justified the platform’s success fee.

Boosted Client Satisfaction

Clients directly shared positive feedback about their experience. By streamlining communication and decision-making, John delivered a smoother, more transparent transaction process. This enhanced customer satisfaction, leading to stronger relationships and increased recommendations.

Time Savings

Saving up to 10 hours per week allowed agents to focus on high-value activities like nurturing leads, generating new listings, and closing additional sales. This operational efficiency contributed to increased productivity across the firm.

Conclusion

Engel & Völkers Nashville successfully overcame significant operational challenges by integrating TopTick into their real estate transaction processes. The platform’s ability to automate offer management, simplify critical metrics, and streamline client communication not only saved agents valuable time but also elevated their overall service quality.

Looking ahead, Engel & Völkers plans to continue utilizing TopTick to scale their operations, enabling agents to further expand their listing portfolios and improve client satisfaction. By integrating TopTick into their long-term strategies, the firm is positioned for sustained growth and greater efficiency in managing real estate transactions.

To learn more about TopTick and how it can transform your team’s productivity, book a demo today.